For Professional Home Healthcare, Please Call us (972) 235-0009, Fax (972) 690-1644, after hours and weekend call 972-697 6957, Serving The Following Counties: Dallas, Collin, Rockwall, Denton, Kaufman, and Tarrant. Our Office Hours Are 9:00am-5:00pm, Monday thru Friday, with a 24 Hour Nurse On call (972)-697 6957.
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" The Art Of Caring is Our Priority "
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New Era
About Us
Personal Care
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9221 LBJ Freeway,  Suite 107

Dallas, Tx 75243
PH: 972-235-0009
FAX: 972-690-1644  

(Most Frequently Asked Questions)


Texas Department of State Health Services
Who Is Eligible for Home Care?
Home care is appropriate whenever a person has a medical condition that their physician believes can be safely treated at home. As hospital stays decrease, increasing numbers of patients require highly skilled services when they return home. Other patients are able to avoid hospitalization altogether by using home health care.
Who Pays for Home Health Care?
Intake Specialists will evaluate your insurance coverage before your first home care visit. At this time, your benefits and any financial responsibility will be fully explained to you.
How Do I Receive Home Health Services?
Your physician must indicate that home care services are medically necessary. If you are in the hospital or another healthcare facility, your physician may contact the agency directly to request care. All services are coordinated with your physician’s guidance.
Are home care benefits available through Medicare and Medicaid Services?
If you are homebound and require skilled nursing care or the services of one of our capable therapist, New Era Home Healthcare Services will assess your case with your Health Care Provider to determine your benefits. The services of a home health aide may also be included.
Can I feel safe having an aide in my home?
All Era Home Healthcare Services employees undergo a complete criminal history background check as well as an extensive employment screening. Our Aides are dependable, reliable, and meet the highest standards of excellence. There is always a Nurse on Call to advise you or your aide.
Do I need a home health aide or a personal care aide?
If you or a loved one needs assistance with personal grooming, bathing, dressing, transferring, feeding, or any other non-skilled treatment, our personal care program may be just right for you.
What is the difference between companion and nursing aide services?
Companions assist with services that do not require hands-on care such as planning and preparing meals and light housekeeping and companionship. Nursing Aides assist patients with activities of daily living including but not limited to bathing, dressing, and assistance with meal.
What are your rates?
Era Home Healthcare Services private pay rates are very competitive and has flexible rates for all your home care needs. For private and Government insurance, you don't have to pay out of pocket.

Give us a call.

How do I set up skilled services for my loved one?
All home health services are provided by the order of a physician. Although a physician may recommend a particular agency, it is ultimately the patient's right to choose a home care provider. One telephone call to Era Home Healthcare Services and the process of coordinating your home care benefits will begin. We will contact your physician, discharge planner, family member...whatever it takes to assure a smooth transition home. If you have not received an order from your physician; we can assist you.
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Home Healthcare Services
For Professional Home Healthcare, Give us a call 972-235-0009, Fax 972-235-1644.
Service Areas
Dallas County
Tarrant County
Collin County
Rockwall County
Denton County
Kaufman County