About Us New ERA Home HealthCare Services home healthcare dallas texas, senior care at home DALLAS TEXAS, wound care dallas texas, rockwall texas, home health care Plano texas, home nurse care, hospice care in dallas texas

For Professional Home Healthcare, Please Call us (972) 235-0009, Fax (972) 690-1644, after hours and weekend call 972-697 6957, Serving The Following Counties: Dallas, Collin, Rockwall, Denton, Kaufman, Smith, Henderson, Navarro, Van Zandt and Tarrant. Our Office Hours Are 9:00am-5:00pm, Monday thru Friday, with a 24 Hour Nurse On call (972)-697 6957.

" The Art Of Caring is Our Priority "

9241 LBJ Freeway, Suite 208

Dallas, Tx 75243
PH: 972-235-0009
FAX: 972-690-1644

Our Mission Statement

The mission of New Era Home Healthcare Services is to consistently provide high quality and timely home care for our patients, their families, and participate as an active part of the community, in providing and continuously improving the home health care needs of the patient by delivering value driven, high quality compassionate care. At New Era, we share a firm belief in the philosophy of Health wise and do our utmost to fulfill the company's goal of exceeding the standard of home health care. We do not participate in the physician delegation process. We will be in compliance with Federal, State and Local Laws and Regulations.

New Era Home healthcare Services, Inc. does not discriminate on the basis of race, color, sex, religion, national origin, age, disability, or method of payment. We are open to any questions and we are happy to assist you with your medical needs. WE ACCEPT MEDICARE, PRIVATE PAY AND SOME PRIVATE INSURANCE. NO OUT OF POCKET COST TO YOU. We have a 24-hour on call service. [after hours and weekend call 972-697 6957]. Call us today at 972-235 0009 Fax: 972-690 1644. Office hours are 9am to 5pm Monday through Friday.

We act openly and truthfully in all that we do and comply with laws and regulations. We care about others needs. We value long-term relationships by being committed to listening, respecting and responding to our customers' needs. We continue to grow and prosper to ensure long-term opportunities for our employees and customers.

1. Receive a timely response to your request for nursing services.

2. Be given information regarding policies, charges for services, and information and assistance for third party reimbursement.

3. Have your care and services coordinated with other health care providers involved in your care.

4. Be given appropriate and professional quality health care without discrimination against your race, color, sex, religion, creed, sexual preference, diagnosis, or age.

5. Be treated with courtesy and respect by all who provide care to you.

6. Be free from physical and mental abuse or neglect.

7. Be given proper identification by name and title to everyone who provides care to you.

8. Be informed of and give consent for any procedures.

9. Be given, upon request, information regarding your diagnosis, treatment, alternatives and risks in a language you are able to understand.

10. A care plan which will be developed to meet your individual needs. You and your family may

participate in the development of a care plan.

11. Be assured of private and confidential treatment.

12. Review your clinical record.

13. Be given information regarding discharge, transfer, or termination of service.

14. Request changes or make complaints regarding services.

15. Control decisions about accepting or refusing any medical care including life sustaining treatment

under the provisions of the Patient Self Determination Act.

16. Expect that New Era Home Healthcare Services will abide by the provisions of your Advance

Directive.

17. Voice any complaints regarding services provided by any New Era Home Healthcare Services

employees. Complaints regarding personnel should be directed to the Nursing or Home Health

Aide Director. All complaints will be investigated and the patient will be advised of the disposition of

said complaint. Complaints regarding any office staff member may be directed to the President or

Vice-president. All complaints will be investigated and the patient will be notified of any actions

taken.

18. Pain Control-New Era Home Healthcare Services will support you by providing information and by

assessing and assisting in your pain control plan.

19. We will respect your cultural, psychological, spiritual beliefs and will respect your right to personal

dignity.

20. New Era Home Healthcare Services supports your right to pastoral and spiritual services.

Texas Department of State Health Services

Patient's Bill of Rights

Home Healthcare Services

For Professional Home Healthcare, Give us a call 972-235-0009, Fax 972-235-1644.

Dallas County
Tarrant County
Collin County
Rockwall County
Denton County
Kaufman County

Navarro County Ellis County
Smith County
Henderson County
Van Zandt County